1. Purpose of use of personal information

We acquire personal information by lawful and fair means with the prior consent of the individual, and will not acquire personal information by unauthorized means. The submission of personal information is voluntary, but if you do not submit the necessary information, you may not be able to use the services we provide.

Personal information maintained by us will be used for the following purposes.

2. Provision of personal information to third parties

We will not provide personal information pertaining to an individual to third parties unless:

3. Outsourcing of personal information to outside parties

We may entrust outside parties with personal information within the scope of the purpose for which it is used. When entrusting an outside party with personal information, we will conclude an agreement for the protection of personal information with said party and appropriately monitor and supervise the handling of the information by the outside party.

4. Security control measures for personal information

We will maintain the accuracy of personal information and work to prevent and rectify unauthorized access, loss, destruction, alteration, and leakage.

・Organizational security control: We have established a manual for the handling of personal information and the necessary management framework ・Individual security control measures: We regularly train employees responsible for the handling of personal information ・Physical security control measures: We manage employee access to facilities, ensure that equipment is appropriately locked, and restrict access to recording media and other equipment ・Technical security control measures: We have established appropriate permissions to control access to personal information

5. How to apply for disclosure, etc. of personal information

• 1. We will respond to requests for (1) notification of purpose of use, (2) disclosure, (3) correction, (4) addition, (5) deletion, (6) suspend of use, (7) erasure, (8) suspension of provision to third parties, of personal information subject to disclosure maintained by us (the requests mentioned in Items (1) to (8) shall be hereinafter collectively referred to as “Requests for Disclosure, etc.”)
  Note that evaluation, etc. shall not be information subject to disclosure.

• 2. Requests for Disclosure, etc. of personal information from the individual
  (1)If you wish to request disclose, etc. of your personal information, please contact the department to which you submitted your personal information.
  (2)After confirming your identity, we will notify you of the disclosure of your requested personal information.
  (Note 1)Please be able to provide documentation to verify your identity (copy of your driver’s license, passport, health insurance card, residence certificate, seal registration certificate, My Number Card, etc.). Please black out your legal domicile in the copy.
  (Note 2)An administrative fee of 1,000 yen per request will apply for (1) requests for disclosure or (2) requests for notification of the purpose of use.

• 3. Requests for Disclosure, etc. of personal information by proxy
  If a request is made by proxy, we will confirm the identity of the proxy with a letter of attorney or certificate of seal impression.

• 4. Method of response to Requests for Disclosure, etc.
  We will respond to Requests for Disclosure, etc. by the method specified by the individual making the request, including providing electromagnetic records (CD-ROM or email attachment, etc.).

  – Contact for Requests for Disclosure, etc. (Reception hours: 9:30 a.m. to 5:00 p.m.）
  ISS, INC.
  ARK Mori Bldg. 32F, 1-12-32 Akasaka, Minato-ku, Tokyo, 107-6032
  ATTN: Administration Department
  Personal Information Protection Officer, GA & HR Group Phone: +81-3-6369-9991
  e-mail：pv_jinji@issjp.com

  Business Planning & Operation Department

  Personal Information Protection Officer, Interpretation Services Group
  Phone: +81-3-6369-9993　
  e-mail:pv_conv@issjp.com
  Personal Information Protection Officer, Personnel Services Group
  Phone: +81-3-6369-9992　
  e-mail: pv_haken@issjp.com
  Personal Information Protection Officer, Education Services Group
  Phone: +81-3-6369-9980　
  e-mail: pv_ask@issnet.co.jp

6. Acquisition and use of attribute information and activity history

• 1. We use cookies to protect your privacy, improve convenience, deliver ads, and collect statistical data.

• 2. We may use cookies and IP addresses to obtain attribute information with which the individual cannot be identified (limited to information with which the individual cannot be identified even when combined with other information) as well as activity history of the user within the website (accessed URL, contents, reference order, etc.), for the following purposes. However, cookies, IP addresses, and activity history do not contain personal information.

  ・To display optimal advertisements on our website or the websites of other companies with which we are affiliated, based on the content in which customers are interested and their usage of our website. ・To provide customized content to the customer based on information transferred from an external authentication service to which the customer is logged in (an external service affiliated with us) ・To analyze access based on the number of users and traffic on our website ・To improve various services offered by us

• 3. Advertisements distributed by advertising companies (hereinafter collectively referred to as “Advertising Companies”) may be posted on our website. In connection with this, Advertising Companies may obtain and use cookie information, etc. of users who visit our website. Note that cookie information, etc. obtained by Advertising Companies will be handled in accordance with their respective privacy policies.

• 4. We may use combinations of the personal information provided by you and your activity history to distribute advertisements, present services, and analyze access.

• 5. A cookie is a mechanism that stores the usage history, information you enter, and other information sent and received between your browser and the server as a file on your computer when you use a web page. When you access the same page again, the operator of the page can change what information is displayed based on cookie information. If you enable the transmission and reception of cookies in your browser settings, the website can obtain cookies from your browser.

• 6. You can choose to “Allow all cookies,” “Reject all cookies,” or “Notify user when cookies are received,” among other settings regarding the sending and receiving of cookies. Note that if you opt to reject all cookies, you may not be able to receive services that require authentication, and you may be subject to restrictions in the use of various services on the Internet.

7. Use of external services

We may use external services to track customer visits to our website and to distribute optimal advertisements. The external services may acquire user information based on the following terms and conditions.